We always like to hear positive feedbacks from our customers, so do check out what our customers have said about us.
For those that have shop at SISSONNE, please leave us a testimonial. This will help us greatly in improving our services.
Step 1 - Find the products you want to buy
- Read, understand and agree to the Terms & Conditions.
- Most of the products come with details such as picture, sizing, material, design, pricing and etc. Please go through it carefully.
- Click on the image to get a bigger view on the image.
- To bid for the product, please leave a comment in the respective post to state a price that you are bidding for.
- Please follow this format, for example:- Name: Ann Kee
Item Color: Red
Price: RM 45 - Most of the products will be tag with a minimum bidding price.
- Each minimum bid increment is RINGGIT MALAYSIA 2.
- The auction will close when there is NO bidder after 24 HOURS from the last bid and the winner of the bid will be announced.
- It will get a little complicated if there are more than two items for the same color. Imagine this scenario:
Description
Color: Shiny Black (2 pieces)
Starting Price: RM 49
Item No: 100096, 100097
Mary bids for RM 49 at 9:00 am, 10 Sept. (by default Mary will be taking Item No: 100096)
Jane bids for RM 49 at 12:00pm, 10 Sept. (by default Jane will be taking Item No: 100097)
Ann bids for RM 51 at 8:00 am, 11 Sept. (by default Ann's bid will override Mary's for Item No: 100096 unless Ann specifies the Item No)
Angie bids for RM 51 at 11:00am, 11 Sept. (by default Angie's bid will override Jane's for Item No: 100097 unless Angie specifies the Item No)
Therefore, for this particular bid, it is better to specify the Item No to avoid confusion.
- Send us an email at sissonne.closet@gmail.com with your details such as your Full Name, Shipping Address and Contact Numbers.
- If we did not receive your email within 3 DAYS, we will either re-open the auction or award the item to the previous highest bidder.
- You will receive a confirmation from us with our bank information and a total amount that includes shipping.
- We only accept payment to PublicBank and Maybank accounts at the moment.
- You can pay us either via Online Banking, ATM Transfer, Cash Deposit Terminals or Over The Counter Direct Bank-in at your convenience. Please take note that payment via Interbank/Giro Transfers usually takes 24 to 48 HOURS to clear.
- Please email me the transaction date, amount and which bank account to inform us your successful transaction.
- The items will NOT be shipped out if you do not email us the payment details.
- If possible, please try not to drag the payment. We will try our very best to contact you and hold the item back for you for as long as possible. However, if we did not receive any replies from you within 5 DAYS, we will either re-open the auction or award the item to the previous highest bidder.
- We will email you the tracking code of the shipment for your reference.
- Delivery time frame is usually 3-7 working days after successful payment, depending on postage method and postage location.
What does SISSONNE means ?
SISSONNE is a ballet term that represents a jump in which the dancer lands on one foot, with the other extended to the back, front, or side. SISSONNE is pronounced as si-son or see-sawn.
Why did we named it SISSONNE ?
Yes, yes...we know it is a little hard to spell it right at times. To be frank, we think that we really did a mistake in naming it as SISSONNE (70% of the people mis-spell it as SISONNE, SISSONE or even SISONE and probably 80% of them wouldn't know how to pronounce it right). Sad...
Where the are the items from ?
Most of the items are from overseas and they are hand-carried into Malaysia either by ourselves. Therefore, each design comes in limited pieces and that is the main reason why we have to auction it out. They are all so exclusive and you might be the only first few that wear it here in Malaysia.
How does the bidding works ?
All you need to do is to leave a comment in the respective post of the item. State down your name, color of the item and the minimum bid price. Within the next 24 hours, if there isn't any higher bidder, then the item shall be yours. Every bid increment is RM 2 or more.
Why not SISSONNE just sell the items rather than auctioning it out ?
The main reason why we are auctioning it out is because we only have limited pieces. We think it is fair to everyone else by giving a 24 hours "no-bidder" period before awarding the item to the winner. It wouldn't be nice for you if each time you visit us and see that everything is SOLD OUT. At least with a simple and easy 24 hours bidding system, everyone now has a chance to fight for the clothes that they love.
We will only sell certain items only if we managed to get hold of a certain quantity (e.g. 1 dozen or more). We will state it down in the post so that you wouldn't be confused. This is usually based on first-come first-served basis which means whichever person that leave us a comment first will purchase it at that selling price.
How often SISSONNE updates ?
We are trying our best to put up one design per day from Monday - Friday, so please do visit us often for your latest and hottest fashion grabs, don't miss them out !
Is SISSONNE trustworthy ?
We want to establish a long term trust and credibility with the customers. If you do not trust us, please do check out our testimonial page to see what other customers have to said.
How much will the shipping cost ?
We will be using PosLaju (Express Postage) Malaysia. Within Klang Valley it should arrive within 1 business day, else where should be around 2-4 working days.
Postage within Peninsular Malaysia = RM 6 for first 500g, RM 2 for next 250g
Postage to Sabah/Sarawak = RM 9 for first 500g, RM 4 for next 250g
For postage to other countries, please refer to us.
Can I request for cheaper shipping charges ?
Yes, of course you can and we will be using registered post which is safer compared to the normal postage (will request for signature upon delivery). However, it will arrive slower compared to PosLaju (Express Postage). For 1-2 items, registered postage should cost approximately RM 4 and the price varies according to the weight of the parcel.
What if I do not receive my items ?
Standard PosLaju shipping takes about 2-3 working days to arrive depending on your location. If you did not receive it after that duration, you can track the items with the tracking code given to you at http://www.pos.com.my/v1/?c=/v1/TrackTrace/MainTrack.htm or call up Pos Malaysia Customer Service Centre at 1300 300 300.
Also, please ensure that your shipping address location has someone in during daytime as PosLaju requires signature upon delivery. If not, they will drop the parcel at the nearest PosLaju office and you will have to collect it yourself.
What if I am not in Malaysia but I wish to shop at SISSONNE ?
Yes, we now support PayPal payment methods and PayPal accepts most of the credit and debit cards worldwide. All you need to do is to email us to request for our PayPal's account and we will also check for you the shipping charges to your country.
What is the difference between SISSONNE and some of the online boutiques ?
Most of the online boutiques do pre-order method whereby they sell first and get the stocks later from overseas in bulk.
There are few risks on the buyers with this method:
- usually you need to wait till the spree closes (usually 2-3 weeks)
- shipping usually takes another 2-3 weeks by standard international air postage (International postage is expensive. Most of the seller chose for standard air postage which is cheaper without any insurance or guarantee or arrival)
- no guarantee on the quality whereby you might get defected items (seller will not be able to examine the items first since they are all pre-ordered)
Therefore, SISSONNE chose to take this risks by buying the items first with our own money and check all the items for defects before shipping it out.
What are the quality of the item like ?
No doubt that quality is one of the major concern for most of the online shoppers. Therefore, we do pre-inspection on all the items before shipping it out.
A real example, a dress that we gotten from Taiwan has a broken shoulder strap and all these are one of the common risk that online shoppers have to endure. We do not want our customers to go through what we have gone through. Hence, we purchased a new strap and replace it at our own cost and all this is our commitment to you.
How does the measurements of the item works ?
Please allow 1-inch discrepancies for the measurements stated.
If I buy more, is there any discounts ?
We do provide a 5% discount for 3 or more apparels purchased.
Can I have a 360 view of the item ?
Most of the items come with pictures given to us by the suppliers. Therefore, some of the pictures may not have a back view of the item.
Unless for those items that are handpicked by us from other countries, we should be able to provide you with a 360 view (zoom in-out, wherever you want) of the item under normal outdoor lighting.
Can I do Cash-On-Delivery (COD) ?
Yes you can but only if we mutually agreed to a meet-up spot and time. Inform us via email or chat with us so that we can tell you our schedule and where we may likely be meeting. And of course, there will not be any postage charges if we do COD. Common areas for COD are areas around Cheras (Pandan Indah, Leisure Mall, etc.) and PJ (Sec17, SS2, 1U, The Curve, etc.)
If I bid for 2 or more items (individually different date), do I need to pay for multiple shipping charges ?
If we do notice that you are bidding for 2 or more items, we usually prefer to ship them together to save up your shipping charges. Therefore, we will hold on to the items first for you to settle the lump sum payment. Only then we will ship it out together.
There are also buyers that requested us to hold onto their item first because they might want to buy other item later on. That way, it will save up their shipping fee and we are willing to do that only if you pay us first for the items that you have won.
What if I cannot pay you the exact amount from the Cash Deposit machine ?
For example, you suppose to pay us RM 36 but the bank's cash deposit machine only accepts RM 10 notes. You may pay us RM 40 and we will put the remaining change which is RM 4 back into your parcel.
Can I request you to send out the clothes as a gift to someone ?
Yes of course. Let us know and we will be glad to help you in preparing it. Also, with our compliments, we will prepare a gift card with your personalized message in it for any seasonal or special occasions. Click here to look at the samples.
Why does the alignment of the page runs off ?
We have found out that if you used Internet Explorer version 6 or older, it will have some viewing problems. Please use Internet Explorer version 7 onwards or other browsers such as Mozilla Firefox, Safari, Opera, etc. for a better viewing experience.
We hope that you will love the items in SISSONNE and we will promise you to bring in more fashion apparels for you Fashionista out there. Happy shopping !
For all enquiries, please do send us an email at sissonne.closet@gmail.com. We will try my best to get back to you ASAP.
You may also add us into your Friendster account and also join our Facebook group.
Before you bid, please do read and understand the terms and conditions applied.
- Items sold are not refundable or exchangeable. We will include a detailed description of every item for the buyers to refer.
- Buyer should allow within 1 inch discrepancies for the measurements stated due to different ways of measurement.
- Shipping fee is not included. Please take note that there will be a minimal charge of the shipping fee depending on the weight of the items and location of postage.
- We will be using PosLaju Malaysia. Postage to destination within Peninsular Malaysia costs about RM 6 for first 500g and RM 3 for next 250g and to Sabah/Sarawak costs about RM 9 for first 500g and RM 4 for next 250g.
- Each shipment comes with a tracking code. You can trace the shipping status at http://www.pos.com.my/v1/?c=/v1/TrackTrace/MainTrack.htm. Therefore, we will not hold any further responsibility after the items have shipped out from our place.
- All items will be delivered only after the payment has been made.
- Please ensure that your shipping address location has someone in during daytime as PosLaju requires signature upon delivery. If not, they will drop the parcel at the nearest PosLaju office and you will have to collect it yourself there.
- We will not be responsible for any wear and tear incurred on the item due to their course of daily usage. For more information on how to take good care of your clothes, please click here.
- Due to setting of the monitor, color might be slightly different with the picture posted, therefore, we will state the actual color of the item.
- All information provided to us will be deemed personal and will be kept confidential.
- Please read up the guide on how to purchase your favorite items at http://sissonne.blogspot.com/2007/05/how-to-order.html
- For those that have our banner in their blogs/sites you may be entitled for FREE shipping (within Malaysia only) from us. However, we may need to assess your blogs/sites first before we approve this privilege to you. You must have your blogs/sites updated frequently, certain number of visitors/readers, etc.
- We reserve the right to make changes on our site, policies and the terms & conditions at any point of time.
- By using this site, you are agreeing to our Terms & Conditions.
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